Privacy Policy

1. Introduction

Interllica Technologies Ltd (“Interllica”, “we”, “our”, or “us”) provides business software that helps businesses manage customer communications and automate responses through WhatsApp.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how individuals can request deletion of their information.

2. Information We Process

Depending on how the service is configured and used, we may process:

• WhatsApp messages: Message text, sender and recipient phone numbers, message identifiers, timestamps, and delivery statuses.
• Business account information: Business names, WhatsApp Business Account identifiers, phone number identifiers, and relevant account configuration.
• Application information: Account details and contact information provided by users of our application.
• Technical information: Server logs, error reports, and security-related information needed to operate and troubleshoot the service.
• Integration credentials: Access tokens and other credentials required to connect to Meta services, which must be protected against unauthorized access.

3. How We Use Information

We use information to:

• Receive and process incoming WhatsApp messages.
• Execute configured automation rules and send responses.
• Report message processing and delivery statuses.
• Operate, maintain, secure, and troubleshoot the application.
• Respond to support requests and meet applicable legal obligations.

We do not use information for purposes incompatible with this policy.

4. WhatsApp and Third-Party Services

Our application integrates with Meta's WhatsApp Business Platform. Information sent through WhatsApp may be processed by Meta under its own terms and privacy policy.

We may use hosting providers and other technical service providers to operate our application. Access to information should be limited to what is necessary to provide their services.

5. Data Retention

We retain information only for as long as reasonably necessary to provide the service, maintain security and operational records, resolve disputes, and meet legal obligations.

Retention periods depend on the type of information and how the service is configured. When information is no longer required, we will delete it or anonymize it where appropriate, subject to applicable legal requirements.

6. Data Security

We use appropriate technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, and disclosure. These measures may include access controls, secure configuration, and protection of integration credentials.

No method of electronic storage or transmission can be guaranteed to be completely secure.

7. Data Sharing

We do not sell personal information. We may disclose information to service providers necessary to operate the application, to comply with legal obligations, or to protect the rights and security of our users and services.

We do not share information with third parties for their independent purposes unless permitted by applicable law and appropriately disclosed.

9. Children's Privacy

Our business automation service is intended for business use and is not designed specifically for children. We do not knowingly seek to collect children's personal information unnecessarily.

10. Changes to This Policy

We may update this Privacy Policy as our application, data practices, or legal obligations change. The latest version will be published at this URL with its effective date.

11. Contact Us

Interllica Technologies Ltd

Privacy enquiries: info@interllica.com

Website: https://interllica.com